009bat Privacy Policy

1Introduction & Scope

This Privacy Policy ("Policy") is issued by 009bat ("009bat", "we", "us", or "our") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the 009bat website at https://009bat.net and all associated services (collectively, the "Platform").

009bat is Bangladesh's trusted online casino and sports betting platform. In the course of providing live casino games, cricket betting markets, premium slots, crash games, and related services to players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we necessarily collect certain personal information about the individuals who use the Platform. This Policy explains precisely what that information is, how it is used, and how it is protected.

This Policy should be read alongside the 009bat Terms & Conditions and Responsible Gaming Policy, both of which are published on this website and are incorporated by reference. In the event of any conflict between this Policy and any other document, this Policy governs with respect to all matters relating to personal data and privacy.

009bat reserves the right to update this Policy from time to time. The effective date at the top of this document will reflect the date of the most recent revision. Material changes will be communicated to registered players via the contact details held on their account.

2Data We Collect

009bat collects personal data through several channels: information you provide directly during registration and account management; information generated automatically as you use the Platform; and, in limited circumstances, information received from trusted third-party partners such as payment processors and identity verification services. The categories of personal data we collect are set out below.

2.1 Registration and Account Data

When you create a 009bat account, we collect the information you provide in the registration form, which includes your full legal name, date of birth, email address, mobile phone number, and mailing address. You will also choose a username and password at the time of registration. This information forms the core of your account record and is used to identify you, communicate with you, and verify your eligibility to use the Platform.

2.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations and responsible gaming best practices, 009bat may request that you submit documentary evidence of your identity and address. This typically includes a clear copy or photograph of your Bangladesh National Identity Card (NID), passport, or other government-issued photo identification, together with a recent document confirming your residential address such as a utility bill or bank statement. KYC documents are processed securely and are used solely for the purpose of verifying your identity and age.

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, we receive transaction reference data from the payment provider. This includes transaction identifiers, timestamps, amounts in Bangladeshi Taka (৳ BDT), and, where applicable, partial account numbers or mobile numbers associated with the payment method. 009bat does not store full payment card numbers or mobile banking PINs.

2.4 Gameplay and Betting Data

Every bet placed, game played, and wagering session conducted on the 009bat Platform is recorded in our system. This gameplay data includes the game type, bet amount, outcome, timestamp, and session duration. This information is used to calculate winnings, manage account balances, power responsible gaming monitoring tools, investigate disputes, and comply with audit requirements.

2.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, referring URL, pages visited, time spent on each page, and error logs. This data is used to maintain Platform security, optimise performance, and diagnose technical issues.

2.6 Communications Data

If you contact 009bat support via email, live chat, or any other channel, we retain a record of that communication, including the content of your messages, the date and time of contact, and any resolution actions taken. This information is used to manage your support request and to improve our customer service quality over time.

3How We Use Your Data

009bat uses the personal data it collects only for specified, explicit, and legitimate purposes. We do not process personal data in any manner that is incompatible with the purposes for which it was originally collected. The principal purposes for which 009bat processes personal data are as follows:

• Account creation and management: To register your account, verify your identity, maintain your account balance, and enable you to access all Platform features.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records for your account.
• Gameplay delivery: To operate, record, and settle all bets and games placed through the Platform, and to display your account history accurately.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling and to apply appropriate responsible gaming interventions, including deposit limits or temporary account restrictions, where warranted.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its players.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and resolve legal disputes.
• Customer support: To respond to your queries, resolve complaints, and communicate important account information to you.
• Platform improvement: To analyse aggregated, anonymised usage data to improve Platform performance, user experience, game selection, and promotional offerings.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 009bat games and events — but only where you have provided your consent to receive such communications and have not subsequently withdrawn that consent.

4Data Sharing & Disclosure

009bat does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose of sharing.

4.1 Payment Service Providers

To process deposits and withdrawals, 009bat shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard). These providers receive only the data they need to authenticate and complete the specific transaction in question. Payment providers are contractually required to process data securely and solely for the purpose of completing the transaction.

4.2 Identity Verification Partners

Where 009bat uses a third-party service to assist with the verification of player identity documents (KYC), the relevant document data is shared with that verification partner under a strict data processing agreement. Verification partners are not permitted to use your identity data for any purpose other than completing the verification task assigned by 009bat.

4.3 Game Content Providers

Third-party game studios whose content is made available on the 009bat Platform — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive a session token and anonymised player identifier to authenticate your game session. These providers do not receive your full name, NID, payment details, or contact information. Game providers process session data solely to deliver the game, calculate outcomes, and return results to the 009bat Platform.

4.4 Legal Disclosure

009bat may disclose personal data to competent law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in response to a lawful request made by a government authority. Where legally permitted to do so, 009bat will notify the affected player of such a disclosure request before complying with it.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 009bat's business assets, personal data held by 009bat may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any resulting changes to this Privacy Policy before the transfer takes effect.

5Cookies & Tracking Technologies

009bat uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot be used to access other files on your device.

5.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. The Platform cannot function without these cookies and they do not require your consent.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and whether you have previously accepted this Privacy Policy — to improve your experience on subsequent visits.
• Analytics Cookies: These cookies collect anonymised data about how players use the Platform, including which pages are visited most frequently, where players navigate after landing on a particular page, and which game categories generate the most engagement. This data is used in aggregate form to improve the Platform.
• Security Cookies: These cookies assist with fraud detection and Platform security by identifying unusual access patterns associated with a session, such as a sudden change in IP address mid-session or access from a previously unseen device.

5.2 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your 009bat account and using core Platform features. Instructions for managing cookies in major browsers are available through the Help section of your browser. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may degrade certain personalisation features.

6Data Retention

009bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as may be required by applicable legal or regulatory obligations. The principal retention periods applied by 009bat are as follows:

• Active account data: Retained for the full duration of the account's active life, and for a period of five (5) years following permanent account closure, to satisfy legal, audit, and dispute resolution requirements.
• Financial transaction records: Retained for a minimum of seven (7) years following the date of the transaction, in line with standard financial record-keeping practices.
• KYC identity documents: Retained for five (5) years following account closure or the completion of the verification process, whichever is later.
• Gameplay and betting records: Retained for five (5) years following account closure.
• Support communications: Retained for three (3) years following resolution of the relevant support query, unless the query relates to a formal dispute, in which case records are retained for the duration of the dispute resolution process plus five (5) years.
• Analytics data: Anonymised analytics data may be retained indefinitely, as it no longer constitutes personal data once anonymisation has been applied.

Where a player exercises their right to erasure (see Section 8 below), 009bat will delete personal data within the timeframes specified, subject to any overriding legal obligation that requires continued retention of specific data categories.

7Data Security

009bat employs a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and 009bat servers;
• Encryption at rest for all databases containing personal and financial data;
• Role-based access controls limiting access to personal data to authorised personnel on a strict need-to-know basis;
• Multi-factor authentication required for all internal administrative access to production systems;
• Regular third-party security penetration testing and vulnerability assessments of the Platform infrastructure;
• Automated real-time monitoring of access logs, network traffic, and system events for anomalous activity indicative of a security incident;
• A formal incident response plan governing the detection, containment, investigation, and notification of data security incidents.

No data transmission over the internet or data storage system can be guaranteed to be 100% secure. While 009bat implements industry-leading security practices, we cannot provide an absolute guarantee against all possible threats. In the event of a confirmed security incident affecting your personal data, 009bat will notify you promptly in accordance with applicable notification obligations.

8Your Privacy Rights

As a player using the 009bat Platform, you hold a number of rights with respect to your personal data. These rights are described in the table below. To exercise any of these rights, contact the 009bat privacy team at [email protected] with the subject line "Privacy Rights Request — [Your Username]".

9Third-Party Services

The 009bat Platform integrates with a number of third-party services to deliver a complete gaming experience to players across Bangladesh. These integrations include payment gateways (bKash, Nagad, Rocket, Upay), game content APIs (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi), and analytics tools. Each of these providers operates under its own privacy policy and data handling practices.

009bat performs due diligence on all third-party service providers before integration and requires that all providers enter into data processing agreements that obligate them to process data securely and solely for the purposes specified by 009bat. However, once data is transmitted to and processed by a third-party provider's own systems, 009bat cannot control that provider's internal data handling beyond the contractual obligations in place.

The 009bat website does not contain links to any external websites beyond the payment provider interfaces integrated into the cashier section of the Platform. 009bat is not responsible for the privacy practices of any third-party website that you may access independently outside of the 009bat Platform.

10Changes to This Policy

009bat reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document will be updated each time a revision is published. The most current version of this Policy is always available at https://009bat.net/privacy-policy.

Where a change to this Policy is material — meaning it meaningfully alters the way we collect, use, or share your personal data — we will notify all registered players via the email address or mobile number associated with their account at least seven (7) days before the change takes effect. Non-material changes, such as typographical corrections or restructuring of existing content for clarity without substantive alteration, may be made without advance notice.

Your continued use of the 009bat Platform after any revised Policy has taken effect constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with a material change to this Policy, you may close your account in accordance with the procedure described in the Terms & Conditions and request the return of your verified real-money balance.

11Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 009bat handles your personal data, we encourage you to contact us directly. Our support team will acknowledge all privacy-related enquiries within two (2) Bangladesh Standard Time (BST, UTC+6) business days and will aim to resolve all matters within ten (10) business days of receipt.

All formal privacy complaints or data subject rights requests should be submitted in writing to [email protected]. Requests submitted verbally or via informal chat channels will be directed to the same email address for formal processing. 009bat is committed to resolving all privacy matters fairly and transparently.